CEMOSoft

Hospitality

CEMOSoft LLC's vision for Hospitality-Restaurant is "Engage Customers and Deliver exemplary service immediately". CEMOSoft introduces two platforms for Resort-Hotel-Restaurants, "CEM" and "O'Kiosk".

CEMOSoft addresses the needs of CXO:

  • engage customers and improve customer experience,
  • use/deploy emerging technologies and
  • build 'customer-centric' big data for digital marketing programs.

CEMOSoft Customer Experience Management "CEM" allows hospitality industry businesses to engage customer with mobile phones. CEM allows businesses to gather Customer Insights to areas-of-interests as identified by the business manager. Also, manager can show a photo of a menu (say, Today's Special or a New Concoction Drink or a planned Dessert), notify Chef in the kitchen, and deliver a Reward to customer mobile phone/email. Business manager can get immediate alerts from customer insight, attend to customer issue prior to leaving premise or posting message on social media. Overtime businesses build customer infused big data for digital marketing initiatives.

CEMOSoft "O'Kiosk" has Ordering-2-Delivery capabilities. O'Kiosk allows manager to upload an item picture, description, and price in real time using our proprietary dashboard capabilities and organize for customer viewing on a touchscreen monitor connected to an Intel® NUC (mini PC) running Windows. Consumers can Look up menu-items, Select Order, Schedule Delivery and can be customized for your payment process. Customer can also engage and provide Insights, see Advertisement and (if one is entered by manager) get a Reward.

CEMOSoft is an ASSOCIATE member of Intel Corp's IOT Solutions Alliance (IOTSA). CEMOSoft is implemented in 3 ways:

  • Cloud-Mobile (hours),
  • Cloud-Kiosk (days) with Intel® NUC, and
  • Cloud-Edge with Intel® IOT Gateway.

CEMOSoft Cloud-Edge is made possible with relationship with Intel Corporation and members of IOTSA. Newer capabilities such as data processed at edge (Restaurant) and transmission to corporate cloud server during times when costs are lower are made feasible for businesses. Workload consolidation, improved latency, managed costs are few highlights of an Edge implementation for hospitality businesses.

For a CEMOSoft demonstration or pilot implementation at your business, click here